If a buyer wants to cancel his / her paid service or purchased sculpture / 3D model, the following guidelines will be applicable:
- Cancellation will be allowed for only successfully paid orders. Any pending status or in-process status will not be entertained
- Cancellation will be considered only if the request is made within 7 days after successful payment of any order.
- Cancellation will not be allowed for digital products like 3D Models where the delivery is instant and online.
In case of Refunds:
Money will be refunded only if the candidate cancels the order within 7 days of successful payment of any order. In such cases, the candidate can opt for one of the two options mentioned below-
- 100% money will be given back within 15 days (excluding the transaction charges, if any); or
- We will provide the same or alternative sculpture or service again.
- In case if the sculpting process starts before cancellation only 50% money will be given back
- On cancellation, online payments will be 100% refundable (excluding the transaction charges, if any).
- In case of payments made via DD/Cheque, only 50% money will be refunded.
- No cash refunds will be allowed.